Complaints about our pharmacy

Please see our terms and conditions and fill in our survey form if you wish, you can also request a brochure: "Complaints about your pharmacy".

1. First try to discuss the problem with our staff. You can contact our pharmacist (Daan Krooshof) or our doctor (Hetty Buitelaar) or our logistics manager (Chris Hurkmans). If we do not know that you are dissatisfied, we cannot try to solve the complaint. To us, a complaint about our pharmacy is comparable to an illness: it is literally an opportunity to get better. If we cannot work it out together, you can read below what you can do next. You can call us  +31(0)72-5325373 or see under 'contact' all email addresses. Our complaints officer is Hetty Buitelaar, homeopathic doctor.

2. You can present your complaint to an independent complaints mediator.
The mediator is impartial and will work with you to find a solution to your problem. Everything you tell this person is confidential. Complaints mediation community pharmacies: bemiddelingapotheken@kpnmail.nl tel +31 (0)6-22921649
This mediation is free of charge.

3. Disputes Committee for community pharmacies
Are you unable to resolve the matter with the pharmacist? And has the mediation also failed? Then you can submit your complaint to the Disputes Committee for Public Pharmacies. The Disputes Committee will decide on your complaint.
Does the Disputes Committee find your complaint justified? Then the complaint will be declared valid and repetition must be prevented.
Did you suffer damage? Then you can ask for compensation. The Disputes Committee for Public Pharmacies is independent and is part of the Foundation for Complaints and Disputes in Primary Care (SKGE). Contact details: Disputes Committee for Public Pharmacies; PO Box 8018, 5601 KA Eindhoven; T:+31(0)88 0229 181

Costs: Do you go to the Disputes Committee? This does involve costs. You can find the rates at www.skge.nl.

Do not wait too long to submit a complaint. The longer you wait, the more difficult it becomes to find out exactly what happened.

OTHER IMPORTANT CONTACT DETAILS:

NPCF
P.O. Box 1539
3500 BM Utrecht
030-2970303

KNMP
P.O. Box 30460
2500 GL The Hague
070-3737373